THE IMPORTANCE OF THE "RAPPORT" TECHNIQUE IN CONCILIATION HEARINGS HELD AT THE CEJUSC OF THE SENADOR CANEDO EVANGELICAL COLLEGE

Resumo

FESCAN'S CEJUSC IS A NEUTRAL ENVIRONMENT THAT OFFERS THE COMMUNITY FREE ACCESS TO
JUSTICE. ON THE OTHER HAND, IT PROVIDES THE STUDENTS WITH A STRUCTURE, EQUIVALENT TO A JUDICIAL
UNIT, THAT IS, THE OPPORTUNITY TO SOLVE A CONFLICT IN A CONSENSUAL MANNER, WITHOUT ALL THE JUDICIAL
APPARATUS INVOLVED. THE "RAPPORT" TECHNIQUE, OR "ACTIVE LISTENING", IS PART OF THE PSYCHOLOGY
AREA, USED TO CREATE A CONNECTION, A COMMUNICATION BETWEEN THE PARTIES. THUS, THE
MEDIATOR/CONCILIATOR/ADVOCATE STRATEGICALLY USES THE "RAPPORT" TECHNIQUE TO BUILD CREDIBILITY
BETWEEN THE PARTIES TO RESOLVE THE CONFLICT. THIS PAPER AIMS TO ANALYZE THE CONTRIBUTIONS OF THE
"RAPPORT" TECHNIQUE DURING THE HEARINGS HELD AT THE CONFLICT RESOLUTION JUDICIARY CENTER
(CEJUSC) OF THE EVANGELICAL COLLEGE OF SENADOR CANEDO. WE INTEND TO UNDERSTAND THE
IMPORTANCE OF THE CEJUSC THROUGH A QUANTITATIVE RESEARCH, THAT IS, WE WILL ANALYZE IF THE USE
OF THE "RAPPORT" TECHNIQUE IN THE HEARINGS AND SELF-COMPOSITIVE SESSIONS COLLABORATED IN THE
RESOLUTION OF THE PROBLEMS PRESENTED BY THE COMMUNITY. HOWEVER, TO OBTAIN THE BEST SOLUTION TO
THE PROBLEM PRESENTED, IT IS NECESSARY TO APPLY TECHNIQUES TO BRING THE PARTIES TOGETHER. FINALLY,
THIS PAPER AIMS TO DEMONSTRATE THAT THE "RAPPORT" TECHNIQUE IS NECESSARY FOR THE CEJUSC, WHICH
IS AN IMPORTANT INSTANCE TO SOLVE A CONFLICT THAT CAN BE MEDIATED OR CONCILIATED, EVEN BEFORE IT
IS TAKEN TO THE JUDICIARY.