• Alana Stefany Faculdade Evangélica de Senador Canedo
  • Geovanna Ribeiro Faculdade Evangélica de Senador Canedo
  • Thiago Rodrigues Faculdade Evangélica de Senador Canedo
  • Welma C. Souza Faculdade Evangélica de Senador Canedo
  • Vanessa Souza Faculdade Evangélica de Senador Canedo
  • Hellen Pereira Cotrim Magalhães Faculdade Evangélica de Senador Canedo


lide, consensual, out-of-court


The importance of active listening and otherness in the mediation procedure as an
effective technique for deciding social conflicts and a place of forgiveness liberation. To conduct
this study, a deductive hypothesis method was applied (LINS & MARTINS, 2018). As a main
aspect of the discussion, the importance of knowing how to listen is highlighted as a way to
cause empathy and, above all, to constitute a more loving environment conducive to the
search for more satisfactory solutions to conflicts. The importance of otherness is also presented
as the effective vision and perception of the other, hence the release of the so-called
forgiveness, as a chance for reconciliation, the change of conflicting relationships, and the
awakening to a softer and more peaceful society. To obtain the expected answers, thefollowing
specific objectives were elaborated: a) to identify facts and relationships that cause conflict; b)
to decipher everything through a non-verbalized codification; c) to configure or redefine
communication in the way that everyone needs, in a transparent and discreet way. Thus, the
following questions were created as guiding questions for this analysis: Are the vital interests of
the important parties and those with whom they must respond respected, or at least not
violated? Do mediators have responsibilities in trying to reconcile the parties or transmute the
dispute to achieve the end goal? Mediators should create an atmosphere of trust that facilitates
conflict resolution. Although the participants remained under the influence of feelings of anger,
disappointment, frustration and revenge? From the study carried out, it is observed that the
exercise of active listening can be considered a fundamental tool, as it helpsin establishing
relationships with others, in resolving conflicts, in understanding the feelings and opinions of
others, because dialogue is what sustains the human being, and social existence, therefore,
must be based on respect and cooperation. In this sense, active listening in mediation
encourages those involved in a conflict to express their feelings and encourages the parties to
listen to each other, leaving no room for relationships that reinforce fear and aggressiveness. In
this sense, it is necessary to welcome the other, which allows for opennessto otherness. To
conclude, it is noted that the objective present in the survey was fully achieved and the response
to the initial questions signals that mediation is a democratic form of conflict management, but
not all agreements reached during the mediation session are truly representative of forgiveness,
because they can only express the desire to end a dispute.

Biografia do Autor

Alana Stefany, Faculdade Evangélica de Senador Canedo

Law Student

Geovanna Ribeiro, Faculdade Evangélica de Senador Canedo

Law Student

Thiago Rodrigues, Faculdade Evangélica de Senador Canedo

Law Student

Welma C. Souza, Faculdade Evangélica de Senador Canedo

Law Student

Vanessa Souza, Faculdade Evangélica de Senador Canedo

Law Student